• From our website www.sernam.fr, in a few secure clicks
• From your "Espace Client"
• By email
• With the EDI solution if this is the agreed solution

If you agree, your consignee can track the status of shipments on our website www.sernam.fr or by email.
For an optimized tracking, you can display the delivery note, signed and commented by your consignee available from 24 to 48 hours after delivery.

Pro-Cont@ct

Pro-Cont@ct is a service of exchange offers by Sernam that lets you find out the delivery status of your merchandise at each stage of the delivery process. Your customer relations officer answers all your questions and informs you about deliveries. In case of any anomaly, you are contacted by email or phone to update your new delivery instructions.

Increasing trackability

To provide the IDO more quickly, Sernam has equipped its 1300 drivers with an innovative tracking solution: a mobile terminal and a barcode reader. Thanks to this innovative solution, the delivery information is ​​available to senders within 30 minutes after delivery.